Frequently Asked Question

Follow this simple steps:

1. Open your browser (use any browser like Chrome, Firefox or Edge)

2. Visit the Helpdesk URL (go to https://support.universityofantique.edu.ph)

3. Click “Sign in”

  - On the homepage, you’ll see a Navigation button “Sign in”.

  - Click the “Sign in with antiquespride email” button.

  - Choose your Google account (antiquespride email).

  - Allow access if prompted.

4. Click “Create a New Service Request”

  You’ll be asked to provide the following information:

  - Service Category

    - Inquiry

    - Services

  - Issue Summary

      Select the appropiate topic for your request.

  - Thread

      Provide detailed information about your issue or request.

  - Attachment (optional)

      Upload screenshots, documents, or files that support your request.

5. After Submitting

  - You will receive an email confirmation with your ticket number.

  - You can also track and reply to your ticket within the osTicket dashboard under “My Tickets”.

Viewing or Replying to Tickets (While Logged in)

  - Go to “Tickets” in the top menu.

      You'll see a list of all your submitted tickets.

  - Click on a ticket to:

      - View staff replies and status.

      - Add more information via the Reply box.